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Frequently Asked Questions

What is Common Ground?

Common Ground is a nonprofit, trauma informed, recovery oriented agency dedicated to helping youths, adults and families in crisis. The agency’s 24-hour crisis and resource helpline, youth and family services, assessment and crisis intervention and other programs throughout Oakland and Genesee Counties are a lifeline for runaway and homeless youths, families in crisis, victims of crime, people with mental illness and others in critical situations.

What are your hours?

Most services are provided 24/7. Crisis Chat and Text services are offered Monday-Friday 4:00pm-10:00pm

Do you provide transportation?

No, Common Ground does not routinely provide transportation.

Do you take insurance?

Insurance is not required to access most services.

Are calls and services confidential?

Yes, all services are confidential. Exceptions are only made in cases of imminent danger or risk of harm.

Are calls recorded?

No, calls are not recorded under any circumstances.

How does your phone number appear on caller ID? 

Our phone number may appear as all 9’s on your caller ID to ensure confidentiality and safety.

Are there any fees for your services?

There are no fees for most of our services. For guests with private insurance, there may be a co-pay or deductible.

How do you have a loved one receive treatment involuntarily? 

Go to the mental health division of the probate court in the county of residence and request a “court-ordered petition.” The court will explain how to proceed after the petition is acquired.

How do I obtain medical records?

Medical Records Hours of Operation Monday-Friday 9am–5pm. Request for records can be made by calling 248-451-3783 and leaving a message. We check for messages twice daily, at 10:00am and at 2:00pm. All calls are returned within 24 hours.

Can I find out if my loved one is or was there?

Due to privacy laws, we are not able to disclose this information except in special circumstances.

May I use my cellular phone?

Cellular phones are allowed in certain programs; however, restrictions may apply. Please consult your program orientation materials for more information.

Do you allow visitors?

Yes. Visiting hours vary by program.

Do you offer shelter or housing?

We offer shelter programs for youth only. We provide housing and shelter resources.

Do you offer financial assistance? Security deposits, utility bills, car repairs?

No, but we do offer resources for financial assistance.

Can I volunteer at Common Ground?

Yes, we love our volunteers!  As a matter of fact, Common Ground began as a volunteer agency 45 years ago.  We continue to provide volunteer opportunities in many of our programs, (e.g. Resource & Crisis Helpline, Runaway & Homeless Youth programs, Resource & Crisis Center Lobby, etc.)  We have found that volunteers provide positive energy and a welcoming environment to the people in the community that come to us in crisis, seeking a safe place. 

Can I do my internship/practicum at Common Ground?

Yes, Common Ground provides internship/practicum opportunities in many disciplines.  Common Ground is a field placement agency with University of Michigan; Wayne State University; Michigan State University, Oakland University, Michigan School of Professional Psychology, to name a few.  We provide internship opportunities for MSW (both Macro & Clinical); BSW; MS Clinical Psychology; BS-Psychology, MPA;  Human Resources; Mental Health Tech, Para Legal, and many others. Common Ground provides memorable learning experiences and offers excellent training in Crisis Intervention; CPR & First Aid; Applied Suicide Intervention Skills Training (ASIST);  Non-Abusive Psychological and Physical Intervention (NAPPI), etc.